A: Yes. You can call us and we resolve all your queries regarding cab booking. Once satisfied, you can book a cab.
Q:Do I need to register for booking or enquiring a cab?
A: No. You can use our service without registering on our website. You need to provide your travel details at the time of final booking of cab.
Q: What if the car doesn't turn up?
A:Once the cab is booked and booking ID is generated, the cab will be provided.
Q: What if the car turns up late?
A: Our dedicated team keeps a continuous track of cab and ensures cab reaches on time.
Q:Is our payment secure?
A:Yes. The payments made through our website are safe as the booking amount is received through secure payment gateway. In case of any breakage or error while making secure payment, the status of payment can be checked with our company representative.
Q:Can I change my booking particulars?
A: Yes. The booking particulars can be changed till two days before the booked date without any charges.
Q: How do I cancel my booking? What are the charges?
A: You can cancel your booking anytime by calling our company representative or sending a mail to our official email id. The cancellation charges are as follows:
(a) 24 hours before booked time : No Charge
(b) 0 - 24 hours before booked time : 50% of the advance amount
Q:What is your refund policy?
A:Yes. In case of any cancellation before 24 hours of booked time, 100% of booking amount will be transferred to customer account. The refund state will also be sent on customer’s email id. The status of refund can be checked from our company representative.
Q:What are the advantages I get after renting a car from Walcabs?
A:We provide class apart services to our customers with best of the competitive rates. Our company ensure to provide quality cabs with experienced drivers who are well versed of routes. Further with our single point window you can avail cab services across pan India.
Q:How do you take feedback and how does it help customer?
A:The customer feedback is taken as he sits in the car. It involves about condition of cab, driver and services offered by our company. This feedback helps our company to overcome our shortcomingsand provide better services in future.
Q:What does your company offer in One Way Taxi Services?
A:In One Way Taxi Services only one side charges are taken from customer. With One way taxi services approximately, 40% of total amount is saved for the customer.
Q:On which routes One Way Taxi Services are provided?
A: One Way Taxi Services are from Delhi to Chandigarh, Delhi to Jaipur, Delhi to Ambala, Delhi to Haridwar, Delhi to Dehradun taxi service and other routes as well.
Q:How do you ensure cabs are available for One Way Taxi Services?
A:The status of cab availability is taken from our partnered drivers and vendors on regular basis. The same status of the cabs is updated on website on regular basis.
Q:What does your company offer in Outstation Trip?
A:In this you can use the cab for outstation trip or multi station trip. In this a minimum distance or actual distancetravelled by cab depending upon the minimum mileage will be charged. The mileage will be calculated from the pickup point. The per km tariff of cab is indicated on the website. The toll tax, interstate tax and parking will be applicable as per actuals.